What are the probable questions you can have once you have booked your flight tickets with TUI Airways? No matter what the confusion is about, you just need to have an answer to one question. The question is, “how do I talk to live person TUI?” it is important that you know the right person to talk to and from where you can speak to the team. So how do I speak to a person at TUI? or how can you speak to TUI online, should be the type of questions for which you should seek an answer. Well, not to worry, as this blog is all about giving you the answer to all such types of questions. For call: 0203 451 2688 or dial: +1 801 630 8358. Keep reading!

How do you get through TUI on the phone? (process):

To get the correct contact numbers, you need to know the process of getting the same. Here are the steps that need to be followed:

  • Open the official website. For that, you will need the link to the website. So here it is:
  • Click on the URL, and you will reach the first page of the official website.
  • Scroll to the last of the page, and at the latest, you will get the “contact us” option. Click on that and wait to be redirected to the next page.
  • On the next page, you will get all the contact details. You can either talk to customer service via phone, or there are other ways as well.

That is to answer your Can you contact TUI? Question. You can opt for live chat. But if you still want to talk to the customer service team via phone, here are the numbers: TUI Customer Service Phone Number,

Holidays and Flights: 0203 451 2688 or other numbers: +1 801 630 08 358 or dial: +1 801 630 8358

Marella Cruises: 02036361862

Also, your answer to  Can I message TUI? It is a Yes.

Speak to someone at TUI (information they would ask)

If you have booked the flight tickets with TUI and you call the customer service team, there are a few basic pieces of information that the team will ask you here are the steps to that:

  • Dial the number and wait for a few minutes. It might take some time for you to connect to the TUI customer service team because of the huge rush.
  • Once you get connected, the team will ask for your PNR number, which will be a verification to avoid spam calls.
  • They might also ask you for the confirmation code for booking, upgrade, or cancellation. Depending on whichever query that you have called.
  • Once those are done, you will have to state the ticket holder’s name as printed on the tickets.
  • Once the details are successfully entered on their computer, it is only then they would ask you the problem and then give you the guidance as the process needs to be.

Remember that the TUI customer service team also allows you to choose your language convenience for the call. So, when the call connects, the first automated instruction is regarding the preference of the language that you want the customer service executive to talk in. for that, you will have to press the number that the machine asks you to select. Then, the rest of the instructions are given in the chosen language. For call: 0203 451 2688 or dial: +1 801 630 8358


Can I carry a handbag as well as hand luggage?

Yes, no matter which class you have booked the flight tickets in. TUI always has a baggage allowance policy which includes allowing you to carry a handbag. However, it cannot be more than 5 kgs. And if that exceeds you will have to pay an extra price.

How many suitcases can I take TUI?

The number of suitcases and their weight depends on the class in which you have your bookings. If you book an economy class, you will not be allowed to carry more than one bag, which should not be more than 23 kgs. If you have a business class ticket, then the weight should not be more than 32 kgs. You can carry two bags within 32 kgs.

How do I upgrade with TUI?

There are two ways of upgrading. One is when you get the bookings for the flight, you bid for an upgrade and pay a certain amount. If you do that, then you will surely get the seats upgraded.

Next, if you want a free upgrade, you can opt for a complimentary upgrade. However, you will have to wait until the last week before departure. It is only then that the variation company give an upgrade.

Are seat upgrades worth it?

Yes, no matter which class you book your flight tickets in, you will get enough leg space and a wide seat, which will let you have a comfortable journey.

How can I get a free upgrade on an international flight?

For a free upgrade, TUI airways provides complimentary code 3-10 days before the flight’s departure. The code for upgrade will be sent to you, which will be given only to the prole who have booked the flight ticket via the official website.


Here is the important information you should know before talking to the live person of TUI airways. Hopefully, this blog answers all your questions. How can I get in touch with TUI? or What is the best time to ring TUI? For call: 0203 451 2688 or dial: +1 801 630 8358

For more information read our another blogs –

How do I cancel and refund at TUI?

How can i change my flight ticket date at Eva Airways?

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